Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
You can sign up for new services by clicking HERE
Click HERE to find Payment Options.
Please Note: A 3% merchant fee will apply when paying with a credit OR debit card in person, or over the phone. Online payments include the 3% merchant fee plus $1.25. We accept Cash, Check, and Money Order as well (no fee). Paying online through your bank may result in delay of payment receipt. Customers may also sign up for auto draft using their checking account at no additional fees.
Yes, our night drop box is located in-between the lobby doors and are checked every morning.
You can order and discontinue orders of addition cans by calling 972-382-3345 ($5.57 per month per can).
Utility Billing Department 972-382-3345
The meter only measures water that runs through it. They are extremely accurate and tested at the factory. If you feel the meter is reading incorrectly, we are happy to test onsite for a $40 fee. If the meter is malfunctioning, the $40 fee will be waived.
Often, when customers notice a significant change from month to month in their water bills, it is due to the lack of rain that enters their automatic sensors. For example, if July is a very rainy month, modern irrigation systems will generally sense the rain and prevent the system from sprinkling. Then, if August is a dry month, the sprinklers will operate more frequently, resulting in a difference between the July and August bills.
No, not at this time.
Yes, we offer bank draft only. Your bill will draft automatically on the bill’s due date.
Water may be coming out of a fire hydrant because of hydrant flushing efforts. The City of Celina flushes water to keep the water supply fresh and clean, keeping it safe for residents.
Watch this video to learn about hydrant flushing.
To find out if your irrigation controller can be set to every other week watering, visit your manufacturer’s website. Each manufacturer uses different terminology for the settings.
The City changes out residential water meters with new meters on a ten- to fifteen-year cycle. This is because meters run slow as they age; to assure accuracy of billings we have to change them out. When meters age, they typically run slow or stop running completely. If the City did not regularly replace the meters, we would need to test all residential meters as they age to ensure they were operating within standards.
The City offers meter testing to residents at their request for a $40 charge. The City has tested residential meters upon request and has not found any that were running “fast.” We have found old meters that were running “slow,” or underreporting water usage. If the meter tests run too fast or high, we would refund the $40 and adjust the resident’s bill accordingly for high readings. We do not make any adjustments if the meter runs slow, which is to the customer’s advantage, but the meter will be replaced with a new one. Understanding Your City of Celina Utility Bill (link to Hailey’s chart)
The City delivers water to and through the water meter. Any leak between the water meter and your house is the responsibility of the property owner to repair. If the leak occurs at the water meter or in the street, it is the City’s responsibility.
The water department may turn water off to make repairs. When this occurs, we make every effort to notify the public. However, in cases of emergency, water may be turned off without notification. Please contact 972-382-3345 to report your location and confirm that it is not a billing issue.
The water department may have done some work on the water lines in your area. It is safe and causes no harm. Run your taps for a few minutes and it should clear up.
For Light Farms residents, water fees are 50% higher than standard Celina residential rates. These rates are part of a complex development agreement made with Light Farms at its inception more than a decade ago in which the City agreed to take water from Upper Trinity Regional Water District and pay the developer back, in impact fees, for building the necessary infrastructure.
Typically, developments that break ground in a municipality are required to pay impact fees, for the impact they create on the City’s existing infrastructure both at the time of construction and in the future. The City agreed, however, to rebate the Light Farms’ developer approximately $10 million in impact fees with the caveat that water rates would be 50% higher than standard rates
No; the Water/Sewer Fund is self-sustaining entity, similar to a not-for-profit business. All revenues charged for water distribution and sewer treatment go directly back to the water fund for maintenance, operations, and capital costs. The City only charges costs needed to provide service to customers. That means we only pay for our costs for water and sewer treatment and supply, operations, and capital costs to ensure we can provide unlimited water and sewer to our customers on demand. The water/wastewater fund is separate from and is not supplemented by General Fund.
Celina currently caps wastewater usage for residential customers at 12,000 gallons per month. Under the plan adopted by the Council, this will decrease by 1,000 gallons per year for each of the next few years. This is a common means of charging for wastewater service, especially for smaller cities. Usage caps are common, and are easy to understand and implement. However, winter averages are not always effective in warm climates like North Texas. If a resident waters his or her lawn in the winter months, they pay sewer charges even under a winter average system. So no wastewater charge system is perfect.
In future years Celina may consider the adoption of a winter average rate. To do so now, however, would result in substantial increases to low volume and low income customers. This is because there are fewer billing units charged under a winter average system, so the per 1,000 gallon charge must be higher in this scenario. As Celina gradually reduces the cap, the City will approach a point in the future where the adoption of a winter average will not result in as significant an increase in the lower volume customers. The Council may consider a winter average at that time.