Why is my water off?

The water department may occasionally shutoff water to make repairs or because of a customer’s outstanding bill.  If shutoff is due to repairs, the City will make every effort to notify the public.  If the shutoff is due to an outstanding bill, a door hanger will be left on resident’s front door.  If you have not been notified, please contact 972-382-3345 to report your location.

Show All Answers

1. What to do if I think my water meter is not reading my water consumption correctly?
2. Can I monitor my water usage?
3. Where can I find and pay my utility bill online?
4. Do you offer autopay?
5. Why does the city let water flow from the fire hydrants?
6. Is it the homeowner’s responsibility to repair water leaks and broken pipes?
7. Does the City replace meters on a schedule?
8. I have a water leak. What is my responsibility and what is the City’s responsibility?
9. Why is my water off?
10. Why is my water cloudy?
11. Can the City use water revenues to pay for anything? Like buying a fire truck or building a road?
12. How does Celina calculate winter wastewater rates? Celina does not use winter averaging, which many cities use.