FAQ's
- How do I sign up for new water service?
- How do I pay my Bill?
- Do you have a night drop box?
- How do I order replacement or additional trash / recycle cans? How do I request pickup of extra cans?
- When is my Trash/Recycling pickup day? When are Bulk Trash pickup days?
- Who do I call for sanitation questions or missed trash pickups? Who do I call if I have a trash pickup issue?
- This high usage doesn’t make sense. Isn’t there something wrong with the meter?
- I didn’t change anything; why is my bill higher this month?
- Do you offer paperless billing?
- Do you offer autopay?
- Why is water coming out of a fire hydrant?
- Can my irrigation controller be set to every other week watering?
- Does the City replace meters on a schedule?
- Will the City test my meter if I think it is not working correctly?
- I have a water leak. What is my responsibility and what is the City’s responsibility?
- Why is my water off?
- Why is my water cloudy?
- Why do Light Farms residents pay higher water rates?
- Can the City use water revenues to pay for anything? Like buying a fire truck or building a road?
- How does Celina calculate winter wastewater rates? Celina does not use winter averaging, which many cities use.
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