Sewer Stoppage Problems
If you experience a sewer backup in your home, please contact the Public Works Department at 972-382-2682 and an employee will check to see if there is a blockage in a city line. Otherwise, you will be notified if you should contact a plumber.Stop the Block!
When you pour your cooking grease down the drain, it collects in the sewer system forming a solid "grease log." This grease log obstructs the sewer lines, which can cause the sewer to back up into homes and places of business. Leave the Manholes Covered!
Manholes are covered and bolted for the protection of our sewer system and our citizens. Please do not tamper with or remove manhole covers. Removing a manhole cover can be a deadly mistake! Manholes can contain poisonous gases that can lead to serious illness or even death!Check Your Clean-Outs
Clean-outs for your home service lines are located in front of your home, near your house, and look like two white pipes sticking up out of the ground. If you need to call a plumber for possible sewer problems, please make sure your clean-outs are visible and accessible.
Sewer On-Call
Did you know that the Sewer Division has an employee on-call 24/7 year-round? If you need assistance after regular business hours, please call the Public Works Department at 972-382-2682, and they will dispatch the on-call employee.